🛡️ Our Commitment

ez96 Responsible Gaming —
Keep the Fun, Keep the Control

Gaming should be a source of enjoyment, not stress. ez96 has always believed that responsible gaming is the best gaming. Your safety and mental wellbeing are our top priority.

18+
Minimum Age
24/7
Support Services
100%
Transparent Policy
5
Protection Tools
🎯

Why Is Responsible Gaming Important?

At ez96, we believe online gaming is a fun form of entertainment, but it comes with responsibilities. Responsible gaming means staying aware of your limits, setting a budget, and never letting gaming take priority over your other obligations in life.

Millions of people across Bangladesh enjoy online gaming, and most treat it purely as entertainment — which is exactly the right approach. However, a small number may sometimes lose control. ez96 is equally committed to supporting those individuals and ensuring they can access the help they need.

The core principle of responsible gaming is simple — play because it is enjoyable, not to chase losses. Before playing on ez96, always keep in mind: winning is never guaranteed, so only bet what you can afford to lose without affecting your daily life.

Core Principles: Gaming is entertainment, not a source of income. Responsible gaming is the foundation of ez96's culture.

⚠️

Warning Signs of Problematic Gaming

Take an honest look at yourself. Watch for the signs below — they may be early indicators of problematic gaming:

💸
Overspending Your Budget

Spending beyond your set limit and feeling regret afterward.

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Chasing Losses

You are placing more bets trying to recover money you've already lost.

🤥
Hiding from Family

You hide the truth about your gaming habits or spending from family or friends.

😰
Feeling Restless When Not Playing

You feel anxious or uneasy when you are not playing.

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Neglecting Daily Responsibilities

You are spending more time on gaming than on work, family, or studies.

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Gambling with Borrowed Money

You are borrowing money from friends, family, or the bank to fund your gaming.

Caution: If you identify with more than three of the signs above, please reach out to ez96 support immediately or use the self-exclusion tool.

📝

Check Yourself — Self-Assessment Questionnaire

Answer the following questions honestly. This is not a test — it's an opportunity to help yourself.

1
Have you ever played longer than you planned and found yourself unable to stop?
2
Has gaming caused problems in your relationships with family or loved ones?
3
Have you ever used money meant for essential bills or food on gaming?
4
Do you find yourself playing more out of anger or frustration after a loss?
5
Do thoughts about gaming occupy your mind constantly — even while you are working?
6
Do you feel that gaming is having a negative impact on your life?

How to Interpret Your Results: If you answered "Yes" to 2 or more questions, consider using ez96's responsible gaming tools and talking to someone you trust.

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Ez96 Protection Tools

Ez96 provides you with a set of powerful tools to keep your gaming in check. Using them is not a sign of weakness — it shows you take responsibility for yourself.

  • 1
    Deposit Limit Setting

    Set a maximum limit on your daily, weekly, or monthly deposits. Limits take effect immediately once set, but increasing a limit requires a 24-hour waiting period.

  • 2
    Loss Limit

    Set a limit on how much you can lose within a given period. Once that limit is reached, ez96 will automatically pause your gaming session.

  • 3
    Session Time Limit

    Set a time limit for how long you play in one session. You will receive a reminder when the time is up. Taking breaks is essential for keeping a clear head.

  • 4
    Cooling Off Period

    If you need a short break, use the Cooling Off option. You can take a break from 1 day up to 6 weeks, during which you will not be able to log into your account.

  • 5
    Permanent Self-Exclusion

    If you feel you need a long-term break, choose the permanent self-exclusion option. Your account can be suspended for anywhere between 6 months and 5 years. Reversing this is deliberately difficult — because it's designed to protect you.

How to Use: You can find all these tools under Account Settings → Responsible Gaming. For any issues, our live chat support is ready to help.

📊

Responsible Gaming Limit Guidelines

Ez96 recommends all members keep their gaming within the following limits. These are not strict rules, but helpful guidelines for maintaining a healthy gaming lifestyle.

Gaming Aspect Healthy Limits Caution Level Advice
Daily Time 1-2 hours More than 3 hours Take Hourly Breaks
Weekly Spending 5% of Monthly Income More than 10% Set Your Budget in Advance
Single Bet 10% of Budget More than 30% Don't Put Everything on One Bet
Late Night Gaming Until 11 PM After 2 AM Don't Sacrifice Your Sleep
Monthly Sessions 3–4 Days a Week Every Day Breaks Are a Source of Strength
🧒

Protection for Minors

The minimum age to participate on ez96 is 18. This is non-negotiable — it is both a legal and ethical obligation. We verify age at every registration, and any suspicious account is suspended immediately.

  • Age verification using a National ID or passport is mandatory at registration.
  • If underage use is suspected, additional KYC documents will be requested.
  • Parents can contact support for assistance in blocking gaming access on their child's device.
  • If an account was opened by mistake, a full refund will be issued and the account will be permanently closed.

To Parents: If you suspect your child is using ez96, contact support immediately. We will resolve the issue within 24 hours and put preventive measures in place going forward.

Common Questions

Yes, after self-exclusion, any remaining balance in your account will be returned once the process is complete. Funds are typically transferred back to your mobile banking account within 3-5 business days.

During a Cooling Off or self-exclusion period, you will not receive any promotional offers — this is intentional. This time is for rest and recovery. Your wellbeing is worth more than any bonus.

Reducing your deposit limit takes effect immediately. However, increasing it requires a 24-hour waiting period — this protects you from making impulsive decisions.

A family member cannot close your account directly, as account ownership is personal. However, they are welcome to contact ez96 support — we will review the situation and offer every assistance we can.

You can resume playing once the set period ends. However, your account will not be reactivated automatically — you will need to contact support to request reactivation. This extra step ensures your decision is a considered one.

Why ez96 In Responsible Gaming Going Strong?

We are more than a gaming platform — we are a partner in your wellbeing.

🛡️
Five-Layer Protection

Deposit limit, loss limit, session limit, cooling off, and self-exclusion — five layers of protection to keep your gaming safe.

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24/7 support team

Whenever you need help, our trained support team is available around the clock. Our goal is to assist, not to judge.

📱
Easy Controls

Activate all protection tools in just a few taps from the app or website settings. No hassle, no wasted time.

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Privacy Guaranteed

Your self-exclusion and limit settings are completely confidential. No one will know — only you and the ez96 safety team.

📊
Gaming History Review

Analyze your gaming patterns. See a clear picture of how long you've played and how much you've spent, then make informed decisions.

❤️
A Human-Centered Approach

Problematic gaming is a mental health issue. ez96 understands this and offers compassionate support — we are not here to make anyone feel ashamed.

Responsible Gaming 10 Golden Rules

1 Set your budget before you play and stick to it — even if you lose.
2 Never treat gaming as a source of income — it is entertainment only.
3 Never play when you're angry, feeling low, or under stress.
4 Take at least a 10-minute break every hour — get up and drink some water.
5 Never play while under the influence of alcohol or drugs.
6 Do not chase your losses by placing more bets to try to recover money you've lost.
7 Time with family and friends is worth more than any gaming session.
8 Check your gaming history regularly — the numbers never lie.
9 If something feels wrong, don't be embarrassed — seek help right away.
10 Remember — ez96 is always on your side, not against you.

Play Responsibly, Enjoy the Experience!

Start a safe and enjoyable gaming experience at ez96. Use our protection tools and always stay in control.

🎮 Start Responsible Gaming

Responsible Gaming Means
More Fun

Join ez96 and enjoy your favorite games on Bangladesh's safest gaming platform. Set your limits, stay in control, and enjoy life.

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